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Frequently Asked Questions
Welcome to CasaGold’s FAQ page. Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies.
1. About CasaGold
CasaGold is a luxury furniture brand specialising in handcrafted, bespoke pieces, including inlay furniture, upholstered beds, sofas, marble/wooden Dining table, coffee tables and more. Each piece is meticulously designed and crafted by skilled artisans using authentic, sustainably sourced materials
All our products are proudly made in India, showcasing the heritage and craftsmanship of Indian artisans.
2. Ordering and Customisation
Yes! We offer customisation options for most of our products. You can contact us with your specific requirements, and we’ll create a piece tailored to your needs.
Simply contact us through our website, email, or WhatsApp with your design requirements. Our team will guide you through the process and provide a quotation.
Custom orders typically take 2-6 weeks to manufacture depending on the complexity of the design. Delivery times vary based on location.
3. Shipping and Delivery
Yes, we ship worldwide. Shipping costs and delivery timelines will be calculated based on your location and order.
All CasaGold furniture pieces are securely packed in customised wooden boxes with layers of protective materials like foam and bubble wrap to ensure safe transit.
Delivery within India typically takes 7-10 days after dispatch, depending on the destination.
4. Returns and Exchanges
Since all our pieces are made to order, we do not accept returns or refunds. However, if you receive a damaged or defective item, we will work with you to resolve the issue.
In the rare event of damage during transit, please notify us within 24 hours of delivery with photographs of the damage. We will assess the situation and provide a resolution.
5. Product Care
Clean inlay furniture using a soft, dry cloth. Avoid harsh chemicals or abrasives. For brass accents, a small amount of brass cleaning wax can restore the shine.
Yes, use a vacuum cleaner with an upholstery attachment for regular cleaning. For stains, professional cleaning is recommended.
6. Payment and Security
We accept all major payment methods, including credit/debit cards, UPI, net banking, and international payments.
Yes, all transactions on our website are processed through a secure payment gateway to ensure your information is safe.
7. Other Questions
Yes, you can visit our showroom in Gurgaon to explore our collection. Please contact us to schedule a visit.
Yes, we work closely with interior designers and offer trade discounts. Contact us for more information.
You can reach us via:
Email: contactus@casagold.in
WhatsApp: +91 9239 800 800
Phone: +91 9239 800 800 // +91 777 888 1342